Reference

Terms and Conditions That Govern Your f80 Account

Q: How do I request a copy of my personal data held by f80?

Email support@f80.asia with your account ID and the subject line 'Data Request'. Our compliance team will compile your data file and send it to your registered email address within the period required by applicable data-protection law.

Q: How does f80 handle a dispute about a transaction I did not authorise?

Contact live chat or email support@f80.asia within 48 hours of noticing an unauthorised transaction. We will freeze the relevant activity, investigate using our transaction logs, and respond with findings within five business days of receiving your dispute.

These terms set out the agreement between you and f80 when you open an account, deposit funds via UPI, Paytm or PhonePe, and access any part of our…

Applies to all f80 accountsCovers UPI, Paytm, PhonePe depositsJurisdiction-dependent accessUpdated when policy changesContact us with any query

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What These Terms Cover and Where They Apply

f80 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on f80.asia, you confirm that you have read, understood and agreed to every clause on this page. These terms govern account registration, fund deposits, withdrawals, use of the lobby, and any promotional activity on the platform. Eligibility to hold an account depends

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entirely on the laws of the region where you are located at the time of access. We do not extend services to any person where doing so would breach local legislation. Deposits processed through UPI, Paytm and PhonePe are subject to the transaction limits and verification
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steps described in the payments section of your account dashboard. We reserve the right to suspend or close an account if any information provided during registration is found to be inaccurate or incomplete. These terms are governed by the laws applicable to f80's operating entity and
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any dispute will be handled through the dispute-resolution process outlined below.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS QUERY CHANNELS

Reach Us About Any Terms Question

If a clause in these terms is unclear, or you need clarification on how a rule applies to your account, our support team is available around the clock.

Live Chat Start a live chat session from inside your account dashboard at any time. Our agents can walk you through specific clauses, account restrictions, or withdrawal rules that apply to your situation.

Email Support Send a detailed query to [email protected]. Include your account ID and the clause number you are asking about so our compliance team can give you a precise, written response within 24 hours.

In-App Messaging Use the message icon in the f80 mobile app to submit a terms query on the go. All conversations are logged to your account so you can refer back to any answer we provide at any time.

ACCOUNT SECURITY AND DATA

How We Handle Your Data and Keep Your Account Secure

Your account data, transaction history and personal details are stored on encrypted servers. We collect only what is necessary to verify your identity, process your UPI, Paytm or PhonePe transactions, and meet…

Data Encryption

All data transmitted between your device and f80 servers is encrypted using industry-standard TLS protocols. Your payment details, including UPI handles and linked Paytm or PhonePe accounts, are never stored in plain text on our systems.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage or clear cookies through your browser at any time without affecting your account balance or withdrawal eligibility.

Account Verification

To comply with applicable law, we verify your identity before processing your first withdrawal. Documents accepted include a government-issued photo ID and address proof. Verification is completed by our compliance team within one business day in most cases.

Data Retention

We retain your account records, transaction logs and KYC documents for the period required by applicable law. After your account is closed, certain records are kept for legal and audit purposes before being securely deleted or anonymised.

Access and Correction Rights

You may request to view, correct, or delete the personal data we hold about you. Submit your request to [email protected] with your account ID. We will acknowledge your request within 48 hours and complete it within the statutory timeframe.

Account Security Practices

We strongly recommend enabling two-factor authentication on your account. If you suspect unauthorised access, use the account-lock option in settings or contact live chat immediately. We will freeze the account and investigate before any further transactions are processed.

Your Questions About These Terms, Answered

Below are the questions we receive most often about how these terms apply to accounts based in India. If your question is not covered here, contact our support team through live chat or email and we will respond with a written clarification tied to the specific clause.

Access and eligibility depend on local law and are available only where local law permits. If the laws of your state restrict the activity you are attempting, your account may be limited accordingly. Check your local regulations before proceeding.

Accounts on f80 are personal and non-transferable. The balance in your wallet belongs solely to the registered account holder. Any attempt to transfer, sell or share an account will result in immediate suspension pending a full compliance review.

Providing inaccurate registration details is a breach of these terms. We reserve the right to suspend the account, withhold pending withdrawals and request re-verification. Once correct documents are submitted and confirmed, normal account access is restored.

Email [email protected] with your account ID and the subject line 'Data Request'. Our compliance team will compile your data file and send it to your registered email address within the period required by applicable data-protection law.

No fees are charged for updates to these terms. When material changes occur, we notify you by email to your registered address and display a notice on the account dashboard. Continuing to use your account after notification counts as acceptance.

Contact live chat or email [email protected] within 48 hours of noticing an unauthorised transaction. We will freeze the relevant activity, investigate using our transaction logs, and respond with findings within five business days of receiving your dispute.

We will always provide advance notice of material changes via email and an in-app banner. If you disagree with updated terms, you may close your account and withdraw your available balance before the new terms take effect.

Terms and Conditions That Govern Your f80 Account

Reach Us About Any Terms Question

How We Handle Your Data and Keep Your Account Secure

Data Encryption

Cookie Policy

Account Verification

Data Retention

Access and Correction Rights

Account Security Practices

Your Questions About These Terms, Answered

01 Do these terms apply differently depending on which Indian state I am in?

02 Can I transfer my account or its balance to another person?

03 What happens if I provide incorrect information during registration?

04 How do I request a copy of my personal data held by f80?

05 Are there any fees charged when we update or apply these terms?

06 How does f80 handle a dispute about a transaction I did not authorise?

07 Can these terms be changed without notice, and what are my rights if I disagree?

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