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How f80 Handles Your Personal Data

At f80, we collect only what we need to run your account, process your deposits via UPI, Paytm or PhonePe, and keep your access secure.

Account Data ProtectedUPI & Paytm Transactions SecuredRight to Access Your DataRight to Request DeletionIndia-Applicable Law
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f80 How f80 Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to correct something on your account, or need to submit a deletion request, our team is ready to help.

Email Our Data Team Send your data access, correction or deletion request to our dedicated privacy address. We process every request within two business days and confirm receipt by return email so you have a record.
Live Chat Support Open the chat widget inside your f80 account to speak with a support agent directly. For privacy matters, the agent will escalate to our data team and give you a reference number for tracking.
In-Account Help Centre Log in and head to the Help Centre under account settings. You will find a dedicated Privacy Request form that routes your query straight to the team responsible for data and account security.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Every layer of your account — from login to payout — is handled with security controls that limit access to your data.

Encrypted Data Storage

All personal data, including your UPI and Paytm transaction history, is stored on encrypted servers. Access inside f80 is role-restricted, meaning only the teams with a specific operational need can read your records.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings at any time without affecting your account access.

Account Security Controls

Two-factor authentication is available for your f80 account. We strongly encourage you to enable it. Login attempts from unrecognised devices trigger an automated email alert so you know immediately if someone else tries to access your account.

Data Retention Period

We keep your account data for as long as your account remains active and for a defined period after closure, as required by applicable local law. Once the retention window closes, your data is deleted from our systems permanently.

Who to Contact for Changes

To update your registered email, mobile number or to correct any account detail, write to our data team with the change and a copy of a valid identity document. We verify and apply corrections within 72 hours.

Third-Party Data Sharing

We share data only with payment processors (Paytm, PhonePe, UPI networks) and identity-verification providers who are contractually bound to handle it under terms consistent with this policy. No data is sold or shared for advertising.

Your Privacy Questions, Answered

We have collected the questions we hear most often about data, cookies, account security and your rights under this policy. If your question is not here, use the contact channels above to reach our data team directly.

We collect your name, email, mobile number and the payment identifiers you register — such as your UPI ID or Paytm number — along with device and session data needed to secure your account against unauthorised access.

We share data only with payment processors like PhonePe and Paytm, and identity-verification services. All third parties are under contract to protect your data. We do not sell or trade personal information to advertisers or data brokers.

Write to our data team via the email address listed in the Help Centre, or submit a request through the Privacy Request form under your account settings. We respond within two business days and provide your data in a readable format.

Yes. Submit a deletion request through the in-account Privacy Request form or by email. We will delete your data once any retention period required by local law has passed and will confirm completion in writing to your registered email.

We retain account data for the period required under applicable local law where your account was held. After that window expires, your personal data is permanently removed from our systems and cannot be recovered.

We use session cookies for login continuity and analytics cookies to improve page performance. You can accept, reject or manage cookies from your browser settings at any time. Adjusting cookie preferences does not affect your ability to log in.

Contact our support team immediately via live chat inside your account. Change your password straight away and enable two-factor authentication if you have not already. Our security team will investigate and report back within 24 hours.

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